Privacy policy
How Upstate Canna Co. collects, uses and protects personal information on this website, in store, and through online ordering and loyalty.
What information we collect
When you browse this website, our hosting provider and analytics tools may collect technical information such as your IP address, browser type, pages visited and referring site. When you order online, join the Canna Club, or contact us, we collect the information you give us, such as your name, phone number, email, delivery address and date of birth. In store and at delivery, we verify age using your government ID as required by New York law.
How we use it
We use personal information to process orders and deliveries, verify age and legal eligibility, run the Canna Club loyalty program, respond to questions, send messages you have agreed to receive, improve the website, and meet our legal and regulatory obligations under New York cannabis rules.
Third-party services
Online ordering is provided through our menu platform at shop.upstate-canna.co, and the Canna Club is operated through a loyalty platform provider. These services handle information under their own privacy policies. This website uses Google Fonts and may use Google Analytics. We do not sell your personal information.
Your choices and rights
You can opt out of marketing messages at any time using the unsubscribe link or by replying STOP to texts. Depending on where you live, you may have rights to access, correct or delete personal information, including rights under the California Consumer Privacy Act and the EU General Data Protection Regulation where they apply. Some records must be retained to comply with New York cannabis regulations. To make a request, email info@upstatecanna.co.
Cookies
We set a cookie to remember that you confirmed you are 21 or older, and local storage to remember your light or dark display preference. Analytics tools may set their own cookies, which you can block in your browser settings.
Security and minors
We use reasonable safeguards, including encrypted connections, to protect information. This website is intended only for adults 21 and older, and we do not knowingly collect information from anyone under 21.
Contact
Upstate Canna Co., 1613 Union St, Schenectady, NY 12309. Email info@upstatecanna.co or call (518) 280-4289. Last updated September 15, 2026.